We’re donating 20% of today’s proceed to Breast Cancer Education and Awareness!

FAQ

WHO CAN I CONTACT ABOUT MY ORDER ?

FOR ANY QUESTIONS REGARDING YOUR ORDER PLEASE EMAIL SUPPORT@OLIVELYNN.ZENDESK.COM !! WE WILL NOT ANSWER DIRECT MESSAGES REGARDING ORDERS. YOU CAN EXPECT A RESPONSE TO YOUR EMAIL WITHIN 4 BUSINESS DAYS! THE BUSINESS HOURS ARE 9AM-5PM EST. 

HOW LONG DOES IT TAKE BEFORE I RECEIVE MY ORDER ?

KEEP IN MIND THAT WE ARE A SMALL BUSINESS AND OUR PRODUCTS ARE HANDMADE !! PLEASE ALLOW 2-5 BUSINESS DAYS FOR PROCESSING AND AN ADDITIONAL 2-5 BUSINESS DAYS FOR SHIPPING. ONCE YOUR ORDER SHIPS IT IS OUT OF OUR CONTROL. HOWEVER, IF PROBLEMS OCCUR PLEASE CONTACT OUR CUSTOMER SERVICE EMAIL. DO NOT FORGET THAT ALL OF THESE ESTIMATES DO NOT INCLUDE WEEKENDS! ALL ORDERS PLACED AFTER 5PM EST ARE COUNTED AS THE FOLLOWING BUSINESS DAY.

WHERE IS MY ORDER ?

AFTER YOU PLACE YOUR ORDER YOU WILL RECEIVE AN EMAIL CONFIRMATION CONTAINING THE ORDER NUMBER. ONCE YOUR ORDER IS SHIPPED YOU WILL ALSO RECEIVE A TRACKING NUMBER VIA EMAIL.

I THINK MY ORDER WAS LOST IN THE MAIL !!

IF YOU ARE TRACKING YOUR ORDER AND YOU NOTICE THAT YOUR ORDER IS NOT MOVING OR IT WAS DELIVERED BUT YOU HAVE NOT RECEIVED YOUR ORDER, YOU MAY FILE A CLAIM WITH USPS! USE THIS LINK TO FILE A CLAIM: HTTPS://WWW.USPS.COM/HELP/CLAIMS.HTM

IT IS PAST THE PROCESSING TIME BUT IT STILL DOESN'T LOOK LIKE MY ORDER HAS BEEN SHIPPED !!

WE DROP OFF ALL ORDERS AT OUR LOCAL POST OFFICE. THE POST OFFICE DOES NOT ALWAYS SCAN THE PACKAGES THAT ARE DROPPED OFF RIGHT AWAY. AS A RESULT IT MAY TAKE A FEW DAYS FOR THE TRACKING TO BECOME ACCURATE. DO NOT WORRY THOUGH, YOUR PACKAGE IS STILL ON ITS WAY!

WHAT IS YOUR RETURN POLICY ?

SINCE WE ARE A SMALL BUSINESS WE HAVE A STRICT NO RETURN POLICY !! TO ENSURE THAT YOU LOVE YOUR NEW JEWELS, PLEASE CHECK THE SIZE GUIDE IN THE DESCRIPTION OF THE NECKLACE THAT YOU ARE ORDERING! THAT WAY YOU WILL KNOW THAT IT WILL FIT YOU THE WAY YOU WANT IT TO!

HOW CAN I CHECK IF A NECKLACE WILL FIT THE WAY I'D LIKE IT TO ?

AN EASY WAY TO SEE HOW A NECKLACE WILL FIT YOU IS BY SIMPLY MEASURING OUT A PIECE OF STRING THE SAME SIZE AS THE NECKLACE AND THEN SEEING HOW IT WOULD FIT AROUND YOUR NECK! EVERY NECKLACE COMES WITH ABOUT 2" OF ADDITIONAL END CHAIN TO MAKE THE SIZE ADJUSTABLE!

A NECKLACE THAT I LOVE IS OUT OF STOCK, WILL IT BE RESTOCKED ?

IF YOU SEE A NECKLACE THAT YOU LOVE BUT IT IS OUT OF STOCK, JUST SEND ME A QUICK DM AND I WILL LET YOU KNOW WHEN IT WILL BE RESTOCKED OR I MIGHT EVEN BE ABLE TO RESTOCK IT RIGHT THEN FOR YOU!

WHAT IF I WANT TO CANCEL MY ORDER

I AM SORRY, WE CAN NOT ACCEPT ANY ORDER CANCELATIONS.