FAQ
Have a question about your order? Take a look at our most frequently asked questions below! If you still need help reach out to us using the button below!
The fulfillment team will usually have your order packaged and ready for postal pickup in 2 to 4 business days. Shipping, within the US, generally takes 2 to 4 business days. During a busier season or after a major launch, please allow a couple of extra days for fulfillment and shipping.
*DURING THE CHRISTMAS SEASON: TRACKING IS NOT UPDATING AS NORMAL AND SHIPPING IS TAKING UP TO A WEEK LONGER*
No, we can’t make changes to orders or your personal information after your payment has been processed. There is a box before check out explaining this.
It can take 2 to 3 business days for your order to ship once the label is created. If you haven’t seen any movement by the 4th business day, email customer service at the email address below.
I do not accept returns or exchanges but if you have any issues please email the customer service email so that I can do my best to help you out!
Yes! We ship worldwide. We currently have 2 methods of International shipping. Both require $10 USD at time of purchase. The first method takes 1 to 2 months, with most deliveries occurring in the 28-38 day window, and requires no additional fees at time of delivery. The second method is delivered in 7 to 10 days but requires additional fees at time of delivery. These fees vary by country, currency rate, etc.
Our Tees and Crews are unisex sizing, which means they run a little larger than normal women’s sizes. If you’re wanting an oversized look, we recommend sizing up one or two sizes.
I am restocking as often as possible. With this worldwide Pandemic, it has been very hard to get supplies in stock to create my designs. I can’t make promises regarding restocks until shipments actually arrive in my warehouse. Please follow my Instagram and TikTok for updates on restocks and new designs!
I am so blessed to have so many people who want to represent my brand. Most of my models and ambassadors are customers who posted great pictures or videos wearing my designs. They tagged me and caught my attention. I contact them and we begin a collaboration!
Contact customer service at support@olivelynn.zendesk.com for any other questions you might have !